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FAQ

HOW SOON CAN I EXPECT MY SHIPMENT?

All items will be shipped the same day of confirmed payment by 1:00 p.m. EST, Monday thru Friday. Any other orders after 1:00 pm during weekdays will be shipped the following weekday , and weekend orders will be shipped on Monday. We will contact you within 2 business days if items are not in stock, or if the shipping is delayed for any other reason.

WHAT FORMS OF PAYMENT DOES EcoJeannie ACCEPT?

Credit Cards (ships right away) Visa MasterCard American Express PayPal (ships right away) Wire Transfer (delayed shipping : 7 days) -Please contact us for wire information for our bank. Check (delayed shipping : 7 days) - Please make the check payable to Arrow Industries, Inc. and mail to : Arrow Industries, Inc. 115 River Road, Pier 109 Edgewater NJ 07020 (USA)

WHAT IS THE RETURN POLICY AT EcoJeannie?

Returning items back to EcoJeannie is as easy as buying from EcoJeannie. Contact Us EcoJeannie accepts returns on purchases that are damaged, defective or incorrect. In the event of such case, please send us a return request, within 14 days of receipt of the goods, to EcoJeannie Customer Service at customerservice@arrowindinc.com with the following information. 1. (in Subject line) Return Request , Order Number # 000000 2. (in Content space) Item Description , Number of items to return, Reason for return, and how you want the return to be processed, refund, EcoJeannie Credit, or Replacement. We will send you a Return Authorization and a Shipping Label If you have received goods damaged, defective, or incorrect, we will send you a Return Authorization and a Shipping Label. Please send back the item in the original packaging.

Do you sell wholesale?

Yes, we do sell wholesale. Please call us, or send an email with item number, quantity, and delivery address. Our friendly staffs will be happy to work with you.

Do you ship worldwide?

Of course. Please use our convenient "shipping calculator" function in cart, or during check out process. If you are still unsure, please call us or send an email to customerservice@arrowindinc.com.

Can I pick up my order?

Of course. Please use "Contact Us" link to find directions to our head-quarter.

We are here to help

If you have any other question or comments, please call us at 1-201-282-4210 or send us an email to customerservice@arrowindinc.com